Modeling of organizational behavior framwork for road usage charge management

Abstract

Organizational behavior plays a crucial role in effective management. However, there is limited research on
organizational behaviors in road usage charging management. This study aims to address this gap by identifying six dimensions of organizational behavior through focus group studies. Questionnaires were administered to 138 professionals in Vietnam, and the data were analyzed using structural equation modeling. The findings revealed six behavioral dimensions: Responsibilities fulfillment (OR1), Progress assurance (OR2), Aligned implementation organization (OR3), Hierarchical and delegated management (OR4), Efficient operation system (OR5), and Transparency and accountability assurance (OR6). Among these dimensions, OR2, OR4, and OR6 significantly impact management performance. Additionally, OR2 mediates the relationship between OR1 and management performance, OR4 mediates between OR3 and OR5, and OR5 indirectly influences management performance through OR6. It is expected that the efficacy of this approach will strengthen the significance of the organizing function and offer a valuable instrument to aid professionals in the field of road usage management.